Privacy Policy — cv66 Online Gaming Pakistan

1 Introduction

This Privacy Policy sets out how cv66 ("we", "us", "the platform") collects, uses, stores and protects personal information provided by players ("you") when registering for or using any part of the cv66 online gaming and sports betting platform.

cv66 is committed to handling your personal information with care and transparency. This policy is written in plain English so that Pakistani players can clearly understand what happens to their data — not in legal language designed to obscure rather than explain.

By creating a cv66 account or using the platform, you acknowledge that you have read this Privacy Policy and understand how your information will be handled. This policy should be read alongside the cv66 Terms and Conditions, which are available at cv66.ad/terms-conditions.

If you have questions about anything in this policy, the cv66 support team is available around the clock via live chat or at the contact details listed in Section 12.

2 What Personal Information We Collect

cv66 collects personal information in several ways — directly when you register and use the platform, and automatically through normal platform operation. Here is a breakdown of what is collected and why:

We only collect information that is genuinely needed for the purposes stated. We do not ask for information we do not need and do not store data beyond the periods described in Section 8.

3 How We Use Your Personal Information

The personal information cv66 collects is used for specific, defined purposes. We do not use your data for purposes beyond what is described here without informing you first:

• Account creation and management: Your registration details are used to create your cv66 account, verify your identity and manage your profile settings.
• Processing PKR transactions: Payment details are used solely to process your deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported Pakistani payment methods.
• Customer support: When you contact cv66 support, we use your account information and communication history to resolve your query accurately and efficiently.
• Responsible gaming: Your gaming activity data is monitored to support our responsible gaming obligations — including identifying patterns that may indicate problem gambling and ensuring that self-exclusion and deposit limits are applied correctly.
• Platform security and fraud prevention: Device and IP data is used to detect suspicious login attempts, fraudulent activity, multi-accounting and other security threats.
• Legal and compliance obligations: We may process and retain certain data where required to meet applicable legal, regulatory or anti-money laundering obligations.
• Platform improvement: Aggregated, anonymised usage data helps us understand how Pakistani players use cv66 and informs decisions about new features, improvements and content priorities.
• Communications: We may use your contact details to send account-related notifications — password resets, transaction confirmations, security alerts and policy update notices. These are operational communications, not marketing.

4 Payment Data & PKR Transactions

cv66 supports Pakistani players through locally familiar payment methods including JazzCash, Easypaisa, Raast, standard bank transfer and mobile wallets. All transactions are denominated in PKR. The following points explain how your payment data is handled:

• Minimal storage: cv66 stores only the minimum payment details necessary to process your transactions and match deposits to your account. Full bank account numbers and complete card details are not stored on cv66 servers.
• Payment provider processing: When you make a deposit or withdrawal via JazzCash or Easypaisa, your transaction is processed directly through those providers' own secure systems. cv66 receives a transaction reference and confirmation — not your full payment credentials.
• Withdrawal verification: To protect you against unauthorised withdrawals, cv66 requires that withdrawals are processed to the same payment method used for your most recent deposit where possible. This is a security measure, not an operational restriction.
• Transaction records: A record of all PKR transactions on your account is maintained for the retention period described in Section 8. You can view your full transaction history within your cv66 account at any time.
• No card details stored: cv66 does not store full debit or credit card numbers. Card transactions where supported are processed via PCI-DSS compliant payment infrastructure.

5 Cookies & Tracking Technologies

cv66 uses cookies and similar tracking technologies to ensure the platform functions correctly and to understand how players interact with it. Here is what we use and why:

• Essential cookies: These are required for the platform to work. They maintain your login session, remember your account preferences and ensure secure communication between your device and cv66 servers. The platform cannot function without these cookies and they cannot be disabled.
• Analytics cookies: cv66 uses anonymised analytics data to understand overall platform usage patterns — which sections are visited most, how long sessions last and where players encounter issues. This data is aggregated and does not identify you personally.
• Security cookies: Short-lived cookies are used to detect and prevent fraudulent activity, bot traffic and suspicious login patterns. These cookies do not track your activity outside of cv66.
• Preference cookies: These remember your language, display and notification settings so you do not have to re-configure the platform every time you log in.

cv66 does not use third-party advertising cookies. We do not place tracking pixels that follow your activity on other websites. Cookies on cv66 are limited to what is needed to run the platform safely and effectively.

You can manage cookie settings through your browser. Disabling essential cookies will affect your ability to use the platform. Disabling analytics or preference cookies will not prevent you from playing but may affect your experience.

6 Data Sharing & Third Parties

cv66 does not sell, rent or trade your personal information. Your data is shared with third parties only in the following specific, limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the minimum data needed to process your PKR transactions. These providers operate under their own privacy policies and data protection obligations.
• Identity verification services: Where automated identity verification is used to confirm your CNIC details, a regulated verification provider may process your identification data. This provider is contractually bound to use your data only for the verification purpose.
• Game software providers: The game titles available on cv66 are provided by licensed game developers. These providers may receive anonymised session data for the purpose of game performance monitoring. They do not receive your personal account details.
• Legal and regulatory obligations: cv66 may disclose personal data where required by applicable law, a valid court order or a lawful request from a competent authority. We will not disclose more data than is required to satisfy such a request.
• Platform security providers: Fraud detection and cybersecurity systems may process IP addresses and device data to identify threats. These systems operate under strict data minimisation and confidentiality requirements.

7 How We Protect Your Data

cv66 takes data security seriously. The following technical and operational measures are in place to protect your personal information:

• Encryption in transit: All data transmitted between your device and cv66 servers is encrypted using TLS (Transport Layer Security). This applies to login, deposits, withdrawals and all account activity.
• Encrypted storage: Sensitive personal data — including identity documents and payment references — is stored in encrypted form. Encryption keys are managed separately from the data they protect.
• Access controls: Access to player personal data within cv66 is restricted to staff who need it to perform their specific role. Support agents can access account information relevant to your query but cannot access payment credentials or full identity documents without authorisation.
• Intrusion detection: cv66 operates continuous monitoring for unauthorised access attempts, unusual data access patterns and security anomalies. Detected threats trigger automated alerts and response procedures.
• Account security tools: Players are provided with password management tools and the option to enable additional authentication measures within their account settings. Using a strong, unique password is strongly recommended.

Despite these measures, no internet-based platform can guarantee absolute security. If cv66 becomes aware of a data breach that is likely to affect your personal information, we will notify you through your registered contact details as promptly as possible and describe the steps being taken.

8 How Long We Keep Your Data

cv66 retains personal data for as long as is necessary for the purpose it was collected and to meet applicable legal obligations. The following general retention principles apply:

• Active accounts: Personal data associated with an active cv66 account is retained for as long as your account remains open and active.
• Closed accounts: Following voluntary account closure, core account and transaction records are retained for a minimum period consistent with standard record-keeping and anti-money laundering obligations. After this period, data is securely deleted or irreversibly anonymised.
• Transaction records: PKR deposit and withdrawal records are retained for the period required to support dispute resolution and legal compliance obligations.
• Identity verification documents: CNIC copies and other verification documents are retained for the duration of your account and for the minimum required period after closure. Physical or digital copies are securely destroyed at the end of the retention period.
• Support communications: Chat transcripts and email correspondence are retained for a reasonable period to support ongoing customer service and dispute resolution, after which they are deleted.
• Anonymised analytics data: Aggregated, anonymised usage data from which no individual can be identified may be retained indefinitely for platform improvement purposes.

9 Your Rights Over Your Personal Data

As a cv66 player, you have the following rights regarding your personal data. To exercise any of these rights, contact the cv66 support team using the details in Section 12:

10 Minors & Age Protection

cv66 is strictly an adult platform. The minimum age to register and use any feature of the platform is 18 years. We do not knowingly collect personal data from individuals under 18 years of age.

Age verification is carried out as part of the account registration and withdrawal verification process. Where cv66 has reasonable grounds to believe that a player is under 18, the account will be suspended immediately pending investigation. If it is confirmed that the account holder is under 18, the account will be closed and any balance will be handled in accordance with the Terms and Conditions.

If you are a parent or guardian and believe that a minor in your care has created a cv66 account, please contact support immediately. We will investigate and close the account as quickly as possible.

11 Changes to This Privacy Policy

cv66 may update this Privacy Policy from time to time to reflect changes in how the platform operates, the payment methods supported, applicable legal requirements or general best practice improvements.

When significant changes are made, cv66 will notify registered players through their registered contact method — typically an in-app notification or email — before the changes take effect. The "Last Updated" date at the top of this page will also be revised to reflect when the most recent version came into force.

We encourage you to review this Privacy Policy periodically. Continued use of cv66 after an updated Privacy Policy has been communicated to you constitutes acceptance of the updated policy. If you do not agree with a material change, you may close your account by contacting support before the change takes effect.

12 Contact Us About Privacy

If you have a question about this Privacy Policy, want to exercise one of your data rights, or have a concern about how cv66 has handled your personal information, please get in touch with the cv66 support team. We are available around the clock.

You can reach us via:

• Live chat: Available inside your account — the fastest way to get a response for most queries.
• Email: [email protected] (displayed as plain text — not a clickable link). Recommended for data access requests or if you need to attach verification documents.

When contacting us about a privacy matter, please include your registered email address or mobile number so we can identify your account securely. We aim to acknowledge all privacy-related queries within 24 hours and to resolve them within a reasonable timeframe depending on complexity.